Frequently Asked Questions
About FASAP and UMHS EAP
What is the difference between FASAP and UMHS EAP?
FASAP and UMHS EAP provide similar services but to different U-M groups. FASAP serves the central campus community as well as Flint and Dearborn; UMHS EAP serves the hospital and health care system.
How can FASAP and UMHS EAP help me?
FASAP and UMHS EAP assist faculty and staff with personal and work-related problems. Personal issues may include mental and emotional health issues, concerns about interpersonal relationships difficulties, and family conflicts. Work-related concerns may include problems with work performance, relationships with coworkers or supervisors, and career development.
Who is eligible to use FASAP/ UMHS EAP services?
All active or retired faculty and staff members (including temporary staff) are eligible to use these services. In addition, their immediate (benefit eligible) family members are eligible.
Is my visit with FASAP/ UMHS EAP confidential?
FASAP and UMHS EAP counselors adhere to strict professional and ethical guidelines pertaining to any faculty, staff, retirees, or others who use their services. You are assured that all information is held in confidence except in those circumstances legally limited (i.e., imminent risk to life and court-ordered reporting for child or dependent adult abuse). No other information is released without the signed consent of the client.
How much do the services cost?
FASAP and UMHS EAP services are FREE to all university employees and their dependents.
How does the program work?
After contacting the appropriate office, you will be scheduled to see one of our licensed professional counselors. When you arrive at the appointment, you will be asked to fill out minimal paperwork and will then be seen. Appointments are typically one or one and a half hour long. If the situation is one in which our counselors feel you would benefit from outside assistance, they will work with you to find suitable alternatives.
How soon will I get in to see a counselor?
Generally, appointments are scheduled within one day. The longest you will ever have to wait for an appointment is one week. If the matter is urgent, we will fit you in that same day.
Will I be immediately referred to an outside party?
FASAP/ UMHS EAP counselors will conduct an initial assessment of a client's concerns in one or two sessions. After that, about 60 to 70 percent of our clients are assisted with short-term solution-focused counseling service (up to five sessions). The remaining 30 to 40 percent are referred to a specialized referral resource in the local community.
Can I take work time for an appointment or do I have to schedule my appointment on my own time?
You can use work time, if approved by your immediate supervisor. Regulations provide that you can use work time for your first appointment, but your supervisor may require that you use your own time for subsequent visits.
Will participation in FASAP/ UMHS EAP counseling services jeopardize my position?
No! Faculty and staff will not be penalized for participation. In fact the Standard Practice Guide (SPG) allows for the first visit to FASAP or UMHS EAP to be on work time if prearranged.
What are the qualifications of FASAP/ UMHS EAP staff?
Our counselors are highly qualified with diverse professional backgrounds as therapists, educators, and consultants on mental health issues. All of them have educational backgrounds at the Masters Degree level or above and at least ten years of post-graduate experience.
How do I make an appointment?
Health System Employees:
Contact UMHS EAP at (734) 763-5409 or email firstname.lastname@example.org.
Campus Employees in Ann Arbor, Flint, or Dearborn:
Contact FASAP at (734) 936-8660 or email email@example.com.