Accessing the Service - Scheduling a Caregiver

Upon registration, you will be given the toll-free phone number for our caregiver agency, Kennedy Care/Safe at Home. Please call that number as soon as you are sure that you will need a caregiver.

  • When you call, please plan to leave a detailed voice mail message including your first and last names, phone number, and the date and time range that care is needed.
  • Kennedy Care/Safe at Home will return your call as soon as possible, though please note that calls are returned less frequently during the evening/overnight hours.
  • After speaking with you, Kennedy Care/Safe at Home will seek a caregiver based on your service needs. They will call you back with an update or confirmation.
  • The process of scheduling care, from the time you speak to Kennedy Care/Safe at Home to the time the caregiver arrives at your home, can take 4 hours or more. Also, if you leave a message in the evening/overnight hours, you may not be contacted until early morning, and it may take up to 4 hours for a caregiver to arrive.

There is a minimum service usage of 4 hours per day. Also, please note the Billing Procedures/Cancellation Policy.

Note: if you are already registered for Kids Kare, and are experiencing problems with the phone number/connection, please e-mail us at worklife@umich.edu.